At Cravers Collective, we’re committed to providing timely, transparent service for both cookie orders and content creation projects. Below you’ll find information about processing, delivery, adn fulfillment for each service.
For Cookie Orders
Shipping & Local Delivery Options
We offer the following for cookie orders:
- Free local pick-up and delivery within Green Bay, WI
- Nationwide U.S. shipping via USPS (United States Postal Service)
- Shipping is currently not available internationally
Shipping Zones & Costs
- Local delivery within Green Bay is free
- Domestic shipping rates are calculated at checkout based on your location and order size
- Expedited shipping options available at an additional cost
Processing & Turnaround Time
- Most cookie orders are prepared within 5-7 days business days. Larger or highly customized orders may require additional time.
- For custom cookie orders, please contact us before placing your order to confirm availability
- You will receive an estimated delivery date at checkout
Damages, Delays & Refunds
- Please refer to our Shipping Disclaimer in the Terms and Conditions for complete information regarding damaged, delayed, or lost shipments.
- Note: All baked goods are prepared in a private home kitchen that is not subject to state licensing or inspections. Common allergens, including dairy, nuts, wheat, eggs, and soy, may be present in the environment.
For Content Creation Services
Delivery Method
- All content is delivered digitally via email or a shared drive link
- No physical product will be shipped
Turnaround Time
- Delivery times vary by project but will be communicated at the time of booking
- Estimated turnaround times vary by project scope and will be confirmed before work begins. Most projects are completed within 7-14 business days.
Revisions & Cancellations
- Revision allowances are described in the selected service package or project agreement. Additional revisions may be available for an additional fee.
- Cancellations must be made before content development begins
- Due to the creative nature of content, refunds are not offered after delivery
Payment Options
- We accept credit/debit cards, Apple Pay, Google Pay, and PayPal
- Full payment is required at checkout to process your order
- All prices are listed in USD
- Orders will not begin processing until payment has been successfully received.
Need Help?
If you have any questions or need help with an order, contact us anytime at:
ashleyboldt@thecraverscollective.com
Please allow 5-7 days for your order to be prepared. If your order is needed by a specific date or for an event, please reach out before placing your order to confirm availability.
